Subscribers sue telecom companies over poor network, exploitation

Kampala- Five subscribers have dragged four telecommunication companies to the High Court in Kampala over what they called continued network failure and disruptions.

The companies include MTN Uganda, Airtel Uganda, Orange Uganda and Uganda Telecom.Also sued is the communications’ regulator, the Uganda Communications Commission (UCC). UCC has been sued for allegedly failing to supervise and ensure that the telecom operators provide quality services to Ugandans.

The petitioners, who include Mr Abel Balemesa, Mr Tito Barugahara, Mr Abdulwahab Mukuye, Mr Aloysius Lubowa and Mr Brian Businge Bruno, filed their complaint against the companies last Thursday.

They claim to experience problems like irritating and annoying unsolicited messages, blocked calls, dropped calls, poor signal strength, poor customer service and traffic congestion.

ProblemsOther problems include intermittent and unsteady network availability, incessant and constant outages, downtimes, system failure, crashes, black outs and poor voice quality and coverage.The petitioners say the telecom operators have given them a raw deal as there is no value for their money.

They claim they have been denied their rights, including access to basic telecommunications services, right to choose from variety of telecom services available, among others.Through their lawyers, the petitioners claim that due to the malfunctioned systems of the telecom operators, they have suffered loss and damage.

They want court to declare that the four telecom operators breached or failed to comply for the period from April 2013 to date, to provide quality services.

They also want court to declare that UCC failed to exercise and perform its statutory mandate to enforce compliance of the telecom operators to provide quality services to Ugandans.

Court has summoned the telecom operators to file in their defence within 15 days before a hearing date can be fixed.

SOURCE: Daily Monitor

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