Protea Hotel Kampala has been named the Best Luxury City Business Hotel in Uganda in the World Luxury Hotel Awards.
Stuart Cook an official with Protea Hotels Uganda said he was delighted that hotel was maintaining such a high standard of service, even after all the recognition it had gained for its excellence.
“Teamwork and dedicated, passionate service remain the keystones of GUEST relations at Protea Hotel Kampala. No matter how luxurious and beautiful your surroundings are, if the service is wanting, the entire stay is affected,” Cook said.
This is the fifth time the hotel has won as a leading luxury business hotel.
The World Luxury Hotel Awards is a recognized global organization providing luxury hotels with recognition for the world class excellence and service to guests.
Voting is based on facilities and service, and is done by hotel guests.
He said Protea Hotels has a recruitment philosophy of hiring for attitude and training for skill. “It’s a winning combination,” he said.
Protea Hotels Director of Sales, Marketing and Revenue, Danny Bryer, said Uganda had a thriving local economy and showed excellent GDP growth prospects and he was glad that Protea Hotels could support and contribute towards both.
“The future of hospitality growth is in Africa and we intend to be at the forefront of that development curve. Protea Hotel Kampala is a brilliant example of how things should be done everywhere across the continent,” Bryer said.
The aim of the World Luxury Travel Awards is to inspire and motivate hotels to be the best in their field. Protea is the leading hotel group in Africa with the most extensive footprint – over 116 hotels, with 10,148 rooms, in seven African countries (South Africa, Zambia, Nigeria, Namibia, Malawi, Uganda and Tanzania). The company was founded in 1984 and has grown its portfolio and brands, and reinvested and upgraded its hotels.
Source : East African Business Week