I have a complaint about the way the Uganda Police Force handles emergency calls. On two occasions, I have called the emergency numbers 112 and 911, but my calls were not answered. I actually ended the call because for five minutes, all I was listening to was an automated voice playing in loop.
On one of the occasions, the emergency was one of mob justice where the victim narrowly survived death but his skull was shattered badly.
This leaves me wondering. What are the national emergency response times of the Force? In a UK, emergency calls are answered within 1.5 seconds the longest being 30 seconds and within 6-10 minutes an emergency resource is at the scene. Why can’t our police force be like that.
Honestly, if a call takes five minutes without being answered and if we have the fire brigade arriving after 30 minutes and more after being dispatched, then we are headed for doom.
I strongly believe the public needs to be informed about police’s emergency system and how it works as is the case in other countries. Questions such as whether Uganda Police Force uses a computer-aided dispatch system need to be answered, what are the standards of operation and much more. The public needs to be informed about how the emergency system works.
SOURCE: Daily Monitor